Refund and Returns Policy

I’m sorry, but I cannot accept returns or exchanges. Our product is made from durable silicone, which means it’s tough and not likely to break easily. We also ensure that our packages are securely packed for delivery. However, if the courier happens to lose your package while it’s on the way, we do have a Returns Policy to handle that situation.

If you notice that your package is damaged when it arrives, please refuse to accept it and contact our customer support team right away. We will quickly arrange for a replacement to be sent to you. If you find any damage after you’ve accepted the package, make sure to take clear pictures and get in touch with us within 48 hours of receiving it. We will collaborate with our courier partners to look into the problem and find a good solution for you.

Need help?

Overall, our aim is to ensure that you are completely satisfied with your shopping experience at www.dura-products.co.za. We strive to provide high-quality products and reliable delivery services. In the rare event that something goes wrong, our Refund and Returns Policy is designed to offer you peace of mind and a swift resolution.